Refund Policy | Thumbnail AI

1Overview

Thank you for using ThumbnailAI. Because our service provides digital credits that are delivered instantly and can be used immediately, all purchases are final and non-refundable except in the limited cases outlined below.

2Non-Refundable Purchases

We do not issue refunds for:

Change of mind after purchase
Unused or partially used credits
Dissatisfaction with generated thumbnails or designs
Purchasing the wrong plan or credit package
Account inactivity or failure to use credits

Once credits are added to your account, they cannot be exchanged for cash or transferred.

3Refunds Due to Technical Issues

A refund or credit re-issue may be considered only if all of the following conditions are met:

Payment was successfully processed and deducted
Credits were not added due to a verified system error
Our internal systems confirm the failure

If approved, we may restore the missing credits or issue a refund to the original payment method at our discretion.

4How to Request Support or a Refund Review

If you believe a technical error has occurred, please contact us at support@thumbnailai.com and include:

Your registered account email
Transaction ID or receipt
Date of payment
Description of the issue
Screenshots or supporting evidence (if available)

5Fraudulent or Unauthorized Payments

If we detect fraud, abuse, chargebacks, or suspicious activity, we reserve the right to suspend or restrict the associated account, deny refund requests, and report the activity to the payment provider or relevant authorities.

6Changes to This Policy

We may update this Refund Policy from time to time. Continued use of ThumbnailAI after changes take effect constitutes acceptance of the updated policy.

All Sales Final

Credits are non-refundable except in the event of a verified technical failure. By completing a purchase, you acknowledge and agree to this policy.